Shipping policy
📦 Shipping Policy
Thank you for shopping with us! We aim to deliver your order as quickly and safely as possible. Below you'll find all the details regarding our shipping process.
📍 Shipping Locations
We currently ship to:
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All 50 U.S. states
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U.S. territories (with standard delivery times)
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Select international destinations (subject to local customs regulations)
If we do not ship to your country yet, please contact us for special arrangements.
🚚 Shipping Schedule
Orders are processed within 1–2 business days.
Shipping days are Monday through Friday, excluding holidays.
| Order Day | Processing Time | Ships Out On |
|---|---|---|
| Monday–Thursday | 1–2 business days | Within 24–48 hrs |
| Friday–Sunday | 1–2 business days | By Tuesday |
⏱️ Estimated Delivery Times
| Shipping Option | Estimated Delivery Time | Carrier Used |
|---|---|---|
| Standard (U.S.) | 3–7 business days | USPS, UPS, FedEx |
| Expedited (U.S.) | 2–3 business days | UPS, FedEx |
| International Standard | 7–21 business days (varies) | USPS, DHL, Local Carrier |
Note: Delivery times are estimates and may be affected by holidays, weather, customs, or high order volume.
📬 Tracking Your Order
Once your order is shipped, you'll receive a tracking number via email. Use the link provided to track your package in real time.
🚫 Delays or Issues
We are not responsible for delays due to:
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Incorrect or incomplete addresses
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Carrier issues beyond our control
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Customs delays for international orders
If you haven’t received your package within the expected time frame, please contact us at [your email].
📦 Lost or Stolen Packages
If your package is marked as “Delivered” but you haven’t received it:
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Check with neighbors or your local post office.
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Email us at pk@pkkooll.com with your order number so we can assist you.
💬 Questions?
Feel free to reach out anytime at pk@pkkooll.com We’re here to help.